Política de reembolso

Conditions and time limits for commercial change-of-mind returns vary by product and supplier. Many suppliers offer return windows of 15 to 30 days from delivery, but this range is indicative and is not guaranteed for every product. Check the product-specific conditions before purchasing or email ruzzo.shop@gmail.com. These conditions do not limit your statutory rights, including the right of withdrawal applicable in the European Union.

To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at ruzzo.shop@gmail.com. The return address varies depending on the supplier that shipped the product. Contact us before sending the item: we will coordinate the request with the supplier's support team and provide the exact warehouse address. Do not send returns to the store's address or the parcel's dispatch address without receiving instructions.

We will provide return instructions. For defective, damaged or incorrect items, according to support, the supplier normally covers return shipping and provides a prepaid label; we will confirm the procedure for your case without limiting your statutory rights. For commercial change-of-mind returns, acceptance and costs depend on the supplier's specific conditions. We will inform you of applicable costs before you send the item. A free label is not guaranteed for every return. This procedure does not limit your statutory rights.

For any questions about returns, contact us at ruzzo.shop@gmail.com.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect so we can assess and resolve the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (including special orders or personalised items) and personal care goods (including beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions about a specific item.

Exclusions from commercial returns, including any applicable to sale items or gift cards, do not limit applicable rights of withdrawal, warranty rights or other statutory rights.

Exchanges
The quickest way to obtain the item you want is to return your current item and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period Notwithstanding the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition as when you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, contact us at ruzzo.shop@gmail.com.